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Frequently Asked Questions FAQ

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Ordering From SilverTowne:

Absolutely, we want you to be satisfied with your purchase from SilverTowne. Read the guarantee here.

See our Shipping Information page for shipping options and charges.

Yes, however certain items cannot be expedited (including gold items and those marked as free shipping). See our Shipping Information page for shipping options and charges.

Due to fluctuating prices in the precious metals markets, pricing for certain products is only guaranteed for 15 minutes after being added to your shopping cart. After 15 minutes, products with pricing based on market levels will be automatically removed from your cart. Please checkout promptly to guarantee your current pricing.

Some images used on our website are “representative” of the coin(s) in the description. The quality and design of the coin you receive will be similar, however things like barcode serial numbers might not be exactly the same.

To ensure proper processing of your return, you will need to request a confirmation return number prior to sending the merchandise back. See our Guarantee page for more information.

It depends on the ship to state. Please see our Sales Tax Information Page.

SilverTowne Services:

Yes. For a small additional charge, many of our medallions (rounds) and bars (ingots) are engravable in your choice of four fonts. Products that are available with engraving indicate that option on their individual pages. You'll find all of our engravable products here.

SilverTowne Retail Showroom:

For information about our store located in Winchester, Indiana, including hours and directions, see our Showroom page.

Miscellaneous:

You can read more about this monthly giveaway for SilverTowne Email Registry subscribers by visiting the email signup form page (accessed through the “Signup for Free Email Updates” link in the header of SilverTowne webpages). You can also view the Official Silver Giveaway Terms and Conditions (accessed through that same location).

Read our Coin Grades page for a list of grade abbreviations and definitions that are commonly used.

We, unfortunately, are not able to offer gift cards at this time.

If you have an issue that isn’t addressed on this FAQ page, please feel free to email or call us. View our contact information here.

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