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SilverTowne Guarantee

We here at SilverTowne want you to be satisfied with your purchase(s) and we strive to provide you will the best quality products at the best possible prices!

Returns Policy

If you are not completely satisfied with your purchase, return the merchandise* within 10 days for a full refund of the item’s price**. To assure your refund is processed promptly, please call (800) 788-7481 to request a confirmation return number (RMA Number) prior to sending the merchandise back.

  • *Items cancelled by the purchaser due to market changes do not qualify for full refunds. These items will incur a 20% cancellation fee.
  • *A 20% cancellation fee (with a minimum $10 cancellation fee) will be incurred for all cancellations.
  • **Shipping charges are only refunded if the item shipped was not what you ordered.
  • No returns or exchanges on SilverTowne bullion items. Contact Customer Service for further details.

Other Terms:

  • Market driven bullion prices are locked in at time of purchase.
  • We reserve the right to adjust/cancel orders due to pricing errors.
  • If there is an issue with a credit card payment and the customer cannot be reached within 5 days to rectify the problem, the order will be cancelled.