SilverTowne Guarantee

We want you to be satisfied with your purchase from SilverTowne.

If you are not completely satisfied with your purchase, return the merchandise* within 10 days for a full refund of the item’s price**. To assure your refund is processed promptly, please call (800) 788-7481 to request a confirmation return number prior to sending the merchandise back.

  • *Items cancelled by the purchaser due to market changes do not qualify for full refunds. These items will incur a 20% cancellation fee.
  • *A 20% cancellation fee (with a minimum $10 cancellation fee) will be incurred for all cancellations.
  • **Shipping charges are only refunded if the item shipped was not what you ordered.
  • No returns or exchanges on SilverTowne bullion items. Contact Customer Service for further details.

Other Terms:

  • Market driven bullion prices are locked in at time of purchase.
  • If there is an issue with a credit card payment and the customer cannot be reached within 5 days to rectify the problem, the order will be cancelled.