Frequently Asked Questions (FAQ)
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Ordering From SilverTowne:
Do you offer a guarantee?
Absolutely, we want you to be satisfied with your purchase from SilverTowne. Read the guarantee here.
What are your shipping methods and charges?
See our Shipping Information page for shipping options and charges.
Can I have my order delivered faster than standard shipping?
Yes, however certain items cannot be expedited (including gold items and those marked as free shipping). See our Shipping Information page for shipping options and charges.
Why do items sometimes disappear from my cart?
Due to fluctuating prices in the precious metals markets, pricing for certain products is only guaranteed for 15 minutes after being added to your shopping cart. After 15 minutes, products with pricing based on market levels will be automatically removed from your cart. Please checkout promptly to guarantee your current pricing.
Why is the item I received not the exact same thing that was in the picture when I ordered?
Some images used on our website are “representative” of the coin(s) in the description. The quality and design of the coin you receive will be similar, however things like barcode serial numbers might not be exactly the same.
How do I return something that I ordered from SilverTowne?
To ensure proper processing of your return, you will need to request a confirmation return number prior to sending the merchandise back. See our Guarantee page for more information.
Does SilverTowne charge taxes on orders from the website?
Per law, SilverTowne charges sales tax on orders deliverd to the state of Indiana and Tennessee.
Do you offer engraving on any of your products?
Yes. For a small additional charge, many of our medallions (rounds) and bars (ingots) are engravable in your choice of four fonts. Products that are available with engraving indicate that option on their individual pages.
Will SilverTowne help me get the coins I own graded?
Absolutely! SilverTowne welcomes all inquiries for coin and currency grading services. One of our professional numismatists will review your items and give you their recommendation (as some specimens may not be worth submitting for grading). We will either submit your coins or paper money for you, or give you any information you will need to submit them yourself. More information.
Does SilverTowne offer an assay settlement service?
Yes. SilverTowne provides an assay service which allows you to determine the percentage of gold or silver in your coins, jewelry, table settings and other items (see more information at the link below to view a list of items that we DO NOT accept). After the assessment, you will have the option to sell in accordance with our assay settlement terms. More information.
Does SilverTowne offer automatic shipments on government released coins?
Yes, select coins have an "auto-ship" option. Qualifying products will indicate the auto-ship option on their individual product pages.
SilverTowne Retail Showroom:
Where is SilverTowne’s store located and what are your hours?
For information about our store located in Winchester, Indiana, including hours and directions, see our Showroom page.
Can I arrange a tour of SilverTowne for my group or myself?
Yes, we offer tours Monday through Friday between 9:00 a.m. and 3:00 p.m. for groups of 10 or more. School group tours are also available for 5th grade students and above. Tours can be scheduled by calling Kristen at 765-305-0261 or by emailing Kristen.Fields@silvertowne.com. Please have an alternative day/time in mind in case we can’t accommodate your first choice.
Where can I learn more about the SilverTowne Silver Giveaway?
You can read more about this monthly giveaway for SilverTowne Email Registry subscribers by visiting the email signup form page (accessed through the “Signup for Free Email Updates” link in the header of SilverTowne webpages). You can also view the Official Silver Giveaway Terms and Conditions (accessed through that same location).
What are the various coin grades and what do they mean?
Read our Coin Grades page for a list of grade abbreviations and definitions that are commonly used.
Which coin shows does SilverTowne attend?
For a list of shows we will be attending, please see our Coin Shows page.
Does SilverTowne offer gift cards?
We sure do. You can order gift cards in $25, $50, $75 or $100 amounts. Buy your gift cards here.
How do I contact SilverTowne if I have a problem/question/comment?
If you have an issue that isn’t addressed on this FAQ page, please feel free to email or call us. View our contact information here.
Have a question that’s not answered above? Please contact us.